This Shipping Policy (“Policy”) governs the shipping, handling, and delivery of products purchased from Mangalore Store (“We,” “Us,” or “Our”). By placing an order on our website, You (“You” or “Your”) agree to comply with this Policy, which constitutes a legally binding agreement under applicable Indian laws.

1. Scope and Applicability

• Domestic Focus: This Policy applies to domestic orders within India only. We currently do not process international orders.

• Payment Method: All orders must be prepaid through our secure online payment methods. Cash on Delivery (COD) is not available.

• Legal Compliance: This Policy complies with the Consumer Protection (E-Commerce) Rules, 2020, and other relevant regulations in India.

2. Minimum Order Value and Shipping Charges

• Minimum Order Limit: A minimum order value of ₹499 is required to successfully place an order. The checkout process will not complete for orders below this amount.

• Free Shipping: We offer FREE SHIPPING on all prepaid orders across India, provided the minimum order value of ₹499 is met.

• Taxes: All applicable GST and levies are displayed transparently at checkout before you confirm your order.

• Policy Changes: We reserve the right to modify or discontinue the free shipping offer at our sole discretion.

3. Service Coverage and Logistics

• Nationwide Delivery: We deliver across India, including metropolitan, Tier-2, and rural areas, subject to the serviceability of our courier partners.

• Logistics Partners: We partner with reputed third-party logistics providers to ensure your package reaches you safely.

4. Order Processing and Delivery Timelines

• Processing Time: Orders are processed and dispatched within 24–48 business hours after successful payment confirmation (excluding Sundays and Public Holidays).

• Estimated Delivery Windows:

  • Metro Cities: 2–5 business days.

  • Urban Areas: 3–7 business days.

  • Remote/Rural Areas: 5–10 business days.

• Delay Clause: Timelines are estimates and may be affected by courier operational issues, strikes, natural calamities, or government restrictions. We are not liable for delays caused by third-party courier services.

5. Packaging and Handling

• Quality Standards: All products are packed using industry-standard protective materials. Fragile and perishable items receive additional reinforcement.

• Hygiene & Safety: Our packaging process complies with the food safety and hygiene standards mandated by the FSSAI.

6. Customer Responsibilities

By placing an order, You agree to:

• Provide accurate and complete shipping information.

• Ensure someone is available to receive the delivery at the provided address.

• Inspect and Report: Inspect the package upon delivery. Any damage, missing items, or discrepancies must be reported to support@mangalorestore.freshdesk.com within 48 hours of receipt. Failure to do so may limit your eligibility for a replacement or refund.

7. Limitation of Liability and Dispute Resolution

• Third-Party Liability: We are not liable for delays or losses caused by third-party logistics providers or force majeure events.

• Incorrect Information: We are not responsible for losses arising from incorrect shipping details provided by the customer.

• Dispute Resolution: Any disputes shall be resolved in accordance with the Arbitration and Conciliation Act, 1996, with proceedings conducted in English.

• Jurisdiction: The courts at Bengaluru, Karnataka, India, shall have exclusive jurisdiction.