Shipping, Returns, and Refund Policy

Welcome to www.mangalorestore.online (“MangaloreStore.Online” / “We” / “Us” / “Our”).

This Shipping, Returns, and Refund Policy (“Policy”) forms a legally binding agreement between MangaloreStore.Online and the customer (“You” / “Your”) regarding the purchase, delivery, return, replacement, and refund of products ordered through our platform.

By placing an order on our website, You acknowledge that You have read, understood, and agreed to abide by the terms outlined in this Policy.

1. Scope and General Conditions

2. Shipping Policy

2.1 Service Coverage and Charges

Coverage: We deliver pan-India, covering metropolitan cities, tier-2 towns, and rural areas, subject to courier serviceability. Delivery timelines depend on your pincode, courier partner availability, and transit conditions.

Shipping Charges: Shipping fees are calculated based on volumetric weight, package dimensions, and delivery location. Charges, including GST and applicable levies, are shown at checkout.

Promotional Offers: Promotional Shipping Offers (e.g., free or discounted shipping) may be offered by MangaloreStore.Online at its sole discretion and will be subject to specific conditions (such as minimum order value or limited-time campaigns).

2.2 Dispatch and Delivery Timelines

Delay Clause: Delays may occur due to courier issues, natural calamities, strikes, government actions, or other force majeure events. MangaloreStore.Online shall not be held liable for such third-party delays.

2.3 Packaging and Handling

Products are packed using industry-standard protective materials. Fragile and perishable products are provided additional safety layers. All packaging complies with food safety and hygiene standards.

3. Return Policy

3.1 Return Eligibility

Due to the perishable nature of most products, returns are accepted only in the following cases:

• Incorrect Product Delivered

• Damaged / Defective Product (transit-related)

• Missing Items or Quantity Discrepancy

Non-Acceptance: Returns are not accepted for:

• Change of mind or taste preference.

• Perishable consumables that are opened or used.

3.2 Mandatory Conditions for Return

To qualify for a return/replacement, all the following conditions must be met:

1. Request Timing: You must raise a return request within 48 hours of delivery.

2. Required Proof: You must provide an unedited unboxing video (from sealed package to complete product inspection) as mandatory proof.

3. Product Condition: Products must be unused, unopened, untampered, and in original packaging.

4. Inclusions: All labels, tags, cartons, and accessories must be intact.

Rejection Clause: Return requests without the required video proof, delayed claims, or products with tampered packaging will be rejected.

3.3 Non-Returnable Items

The following items are strictly non-returnable:

• Opened, partially used, or tampered products.

• Perishable consumables (e.g., snacks, oils, pickles, ready-to-eat items).

• Products purchased during flash sales, clearance sales, or promotional discounts.

4. Refund and Cancellation Policy

4.1 Refund Eligibility

Refunds are processed only in the following cases:

• A defective/damaged/incorrect product return is approved by Us.

• A shipment is Returned to Origin (RTO) due to non-delivery and verified.

• A product is confirmed out of stock after payment.

4.2 Refund Process

• Initiation: Refunds will be initiated within 5–7 business days after return or RTO verification.

• Method: Refunds will be credited only to the original payment method used during purchase. No third-party accounts will be used.

4.3 Non-Refundable Components

The following components are non-refundable:

• Shipping and handling charges.

• Payment gateway/transaction fees.

• Discounts or promotional values availed.

4.4 Order Cancellation Policy

Orders may be canceled before dispatch only by contacting support.

Post-Dispatch: Cancellation requests made after dispatch will not be accepted. If delivery is refused, the order will be treated under the Return to Origin (RTO) Policy (Section 5).

5. Return to Origin (RTO) Policy

5.1 RTO Scenarios

Shipments may be marked as RTO if:

• Delivery address is incomplete or incorrect.

• Customer is unavailable or unreachable after multiple delivery attempts.

• Customer refuses delivery without a valid reason (e.g., damage).

5.2 RTO Refunds

• Timeline: RTO shipments return to our facility within 7–15 business days.

• Deductions: Refunds for RTO orders will be processed after deducting both forward and reverse shipping charges.

6. Customer Responsibilities

You agree to:

• Provide accurate and complete shipping details at checkout.

• Ensure availability at the delivery location to accept the package.

• Inspect the package upon receipt and report discrepancies within 48 hours.

Failure to comply with these obligations may result in loss of refund or replacement rights.

7. Limitation of Liability and Jurisdiction

7.1 Limitation of Liability

MangaloreStore.Online shall not be held liable for:

• Delays caused by courier partners or third-party logistics providers.

• Loss or damage caused by force majeure events (e.g., natural calamities, strikes, government actions).

• Losses arising from incorrect or incomplete shipping details provided by You.

7.2 Dispute Resolution

Any dispute shall be governed by the Arbitration and Conciliation Act, 1996. Proceedings will be conducted in English.

Jurisdiction: The courts in Bengaluru, Karnataka, India, shall have exclusive jurisdiction over all matters arising from this Policy.

8. Policy Modifications and Contact

8.1 Policy Modifications

MangaloreStore.Online reserves the right to amend or update this Policy at any time without prior notice. Continued use of our website constitutes acceptance of the revised Policy.

8.2 Contact Information

For queries, complaints, or support regarding this Policy:

• Email: support@mangalorestore.online

• Website: www.mangalorestore.online